Delete Account

If you have access to the Mealo app, you can delete your account directly:

• Open the Mealo app.
• Go to Profile → Settings → Delete account.
• Confirm your request. You may be asked to verify your identity.
• Your account will be scheduled for deletion within 24 hours.
• During the 24‑hour window, you can cancel the deletion by following the link sent to your registered email address.

If you do not see the delete option, make sure your app is updated to the latest version available in the App Store or Google Play.

If you have uninstalled the app, lost access to your device, or otherwise cannot delete your account in the app, you can request deletion by email.

Send an email to support@trymealo.com from the email address linked to your Mealo account. Use the subject line Account deletion request and include the following information:

• Your registered email address.
• A clear statement that you want to delete your Mealo account and personal data.

We will verify your request and process it within 30 days. You do not need to reinstall the app to make this request.

When your account deletion is completed, we delete the following data associated with your account:

• Profile information (name, email address, phone number, and profile photo).
• Account credentials and authentication data.
• Health, fitness, and lifestyle inputs (age, height, weight, goals, dietary preferences, allergies, activity level, measurements).
• Meal photos, fridge photos, and other images you uploaded.
• Food logs, water logs, workout logs, and chat messages.
• App preferences, saved content, and generated meal/workout plans.

We may retain certain information after account deletion where required by law, to protect our legitimate interests, or to enforce our agreements:

• Payment records — such as transaction IDs, amounts, and last four digits of payment methods, retained for accounting and tax purposes as required by law (up to the period required by applicable Polish, EU, or U.S. tax and accounting law, generally up to 7 years).
• Security and fraud prevention logs — retained for a limited period to protect the security and integrity of our services (up to 90 days, or longer if required by law or necessary for an ongoing investigation).
• Legal records — information necessary to comply with legal obligations, resolve disputes, or enforce our Terms of Service and Privacy Policy.

After the applicable retention period expires, this information is also deleted or anonymized.

• In‑app deletion: your account is scheduled for deletion within 24 hours. You can cancel the deletion during this 24‑hour window by using the link sent to your registered email address.
• Email request: we will verify your identity and process your deletion request within 30 days.
• Retained data: any legally required records are kept only for the periods described in Section 4, after which they are deleted or anonymized.

Deleting your Mealo account does not automatically delete data stored in third‑party services you connected to Mealo (for example, Apple Health, Google Health Connect, or your phone's photo library). You can manage or delete those connections from your device settings or the third‑party service directly.

If you have questions about deleting your account or your data, contact us at support@trymealo.com with the subject "Account deletion".

Service provider: WebWiseAI Tomasz Ścierski, NIP: 6463009555, REGON: 527437312, ul. Brzoskwiniowa 67/8, 43-100 Tychy, Poland.